Privacy Policy
Prostate Clinic London – Data Privacy & Cookie Notice
Privacy Summary
We respect your privacy and handle your personal information with care. We only collect the information necessary to assess your condition, provide appropriate treatment, and manage your care safely. Your data is never sold and is only shared with trusted medical professionals or providers where required for your treatment or by law. You remain in control of your data and can request access, corrections, or deletion at any time.
1. Introduction
This Privacy Policy explains how Prostate Clinic London (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our services or Visit our website. We process your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
2. What Personal Data We Collect
Patients and Enquiries
To provide safe and appropriate clinical care, we may collect:
- Name, date of birth, and contact details
- NHS number (where relevant)
- Medical history and health information
- Details of your enquiry, consultation, or treatment
- Correspondence and clinical notes
- Emergency contact details
- Payment and billing information (where applicable)
- CCTV footage if you attend the clinic
Some of this information, particularly health data, is classified as special
category data and is subject to additional legal protection.
Website Users
When you visit our website, we may collect:
- IP address and device information
- Browser type and usage data
- Pages visited and time spent on the site
- Location and language preferences
3. How We Collect Your Data
We collect personal data:
- Directly from you (e.g. consultation, phone, email, website forms)
- Automatically via cookies and analytics tools
- From healthcare professionals or referrers (where relevant to your
- care)
4. How We Use Your Personal Data
Clinical Care
- Assess your condition and suitability for treatment
- Arrange consultations, tests, and procedures
- Maintain accurate medical records
- Communicate with you about your care
Clinical Data Sharing
Where necessary, we share relevant medical information with healthcare professionals involved in your treatment (such as hospitals or diagnostic providers). This is done securely and only where appropriate.
Administration and Legal Compliance
- Manage appointments and payments
- Meet legal, regulatory, and clinical governance requirements
- Ensure patient safety and quality of care
Communication
- Respond to enquiries
- Provide relevant information about our services
We only send marketing communications where permitted by law, and you
can opt out at any time.
5. Who We Share Your Data With
We only share your personal data where necessary, including with:
- Treating clinicians and healthcare professionals
- Hospitals, laboratories, and diagnostic providers
- IT and system providers supporting our services
- Legal or regulatory authorities where required
All third parties are required to process your data securely and in line with data protection laws. We do not sell your personal data.
6. How We Protect Your Data
We take appropriate technical and organisational measures to protect your
data from:
- Unauthorised access
- Loss or misuse
- Data breaches
7. How Long We Keep Your Data
We retain personal data in line with medical and legal requirements:
- Medical records are typically retained for 8–10 years, or longer where required
- Enquiry data may be retained for a shorter period if no treatment proceeds
We only retain data for as long as necessary.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent at any time
Requests will be handled within the required legal timeframes.
9. Legal Basis for Processing
We process your data under the following legal bases:
- Contract – to provide healthcare services
- Legal obligation – to comply with healthcare regulations
- Legitimate interests – to operate and improve our services
- Consent – where required
Health data is processed in accordance with additional legal protections
relating to medical care.
10. Cookies
Cookies are small files stored on your device to improve website functionality
and performance.
We use:
- Essential cookies
- Performance cookies
- Functional cookies
You can manage cookie preferences through your browser settings.
11. Data Security
We use secure systems to protect your personal information. However, no system is completely secure, and we cannot guarantee protection against all external risks beyond our control.
12. Complaints
If you have concerns about how your data is handled, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office.
13. Terms of Use
This Privacy Policy should be read alongside our website Terms of Use.
14. Updates to This Policy
We may update this policy from time to time. Please review it periodically.
15. Contact
If you have any questions or wish to exercise your rights, please contact:
Prostate Clinic London
Email: enquiries@prostatecliniclondon.co.uk
Phone: 0203 490 7976
Please do not send sensitive medical or financial information via unsecured
email.